Faq | Pout Cosmetics

How long is the shipping process ?

Please allow 2-4 business days, for your order to be processed and fulfilled. Please allow 7-10 days to receive your merchandise upon placing your order.

What if I received the incorrect merchandise ?

If you have received incorrect merchandise, please contact our Customer Care Department.
Within 24-48 hours. We will instruct you on how to send the item back. In order to receive the correct one
.

Can I return an item for a full refund ?

Unfortunately we do not accept returns for a full refund
We will gladly exchange any unused or unopened merchandise
.

Are Pout Cosmetics Official products cruelty free and vegan ?

Yes, our products are cruelty-free, vegan, paraben, and gluten-free.

What if I received damaged merchandise ?

If you have received damaged merchandise, please contact our customer care department. Within 24-48 hrs of receiving the damaged items.
( proof will need to be provided within the 24-48 hour timeframe)
.

When will a specific item be back in stock ?

We do not have specific restock dates, for products.
Sign up for our email list to be notified, when items are back in stock
.